Terms and Conditions of Sale

GlanzShop – United Kingdom

These Terms and Conditions apply to all purchases made through the GlanzShop online store by customers based in the United Kingdom. By using our website or placing an order, you agree to be bound by these terms.

1. Company Information

GlanzShop
Email: info@glanzshop.de.com
Customer Service Hours: Monday to Friday, 9 AM – 5 PM (UK time)

2. Scope of Agreement

These Terms and Conditions govern all transactions between GlanzShop ("we", "us") and the customer ("you"). They cover ordering, payment, delivery, returns, refunds, and dispute handling.

We reserve the right to modify these terms at any time without notice. The version in effect at the time of purchase will apply.

3. Placing an Order

  • Orders must be placed online via our website.

  • Accurate personal information (name, address, email, phone number) is required.

  • By completing your purchase, you confirm that you have read, understood, and accepted these Terms and Conditions.

  • GlanzShop is not liable for delays or costs caused by incorrect order information. Additional fees may apply for address correction or redelivery.

  • You will receive an email confirmation once your order is accepted and processed.

4. Pricing and Payment

  • Prices are listed in British Pounds (GBP) and include UK VAT.

  • Shipping fees are displayed at checkout before payment.

  • We accept the following payment methods:

    • Visa / Mastercard

    • PayPal

  • Payments are securely processed. We do not store payment details.

5. Shipping & Delivery

Estimated delivery times (after dispatch):

  • United Kingdom: 5 to 15 working days
    (Delays may occur during public holidays or peak periods.)

Orders are dispatched Monday to Friday. Orders placed on weekends or holidays will be processed the next working day.

6. Customs and Duties

UK orders include VAT. If ordering from outside the UK, you are responsible for any import duties or customs charges. GlanzShop is not liable for these fees.

7. Returns & Refunds

You may return items within 7 calendar days of delivery, subject to the following:

  • Items must be unused, in original condition, and in original packaging.

  • Return shipping costs are the customer's responsibility.

  • Return fees range from £5 to £30, depending on parcel weight and size.

  • By placing an order, you agree to these return conditions.

Refunds will be processed after the returned item is received and inspected.

To initiate a return, contact us at info@glanzshop.de.com with your order number.

8. Faulty or Incorrect Items

In accordance with the Consumer Rights Act 2015, if an item is faulty, misdescribed, or unfit for purpose, you are entitled to a full refund or replacement within 30 days of receipt.

9. Disputes and PayPal Chargebacks

We are committed to resolving all customer concerns fairly and quickly. Please contact us before initiating any claim or chargeback.

Opening false or unjustified PayPal disputes or chargebacks without prior contact may result in your account being blocked and legal action being taken. By ordering, you agree to allow us the opportunity to resolve any issue before involving third parties.

10. Newsletter Subscription

When you sign up for our newsletter, you agree to receive occasional promotional emails from GlanzShop. You can unsubscribe at any time via your account or by clicking the unsubscribe link in our emails.

11. Intellectual Property

All website content—including text, images, product names, logos, and layout—is the property of GlanzShop or its content providers and may not be used, copied, or reproduced without express written permission.

12. Limitation of Liability

  • We are not liable for delivery delays caused by postal services, customs, or force majeure events.

  • We do not accept liability for indirect or consequential loss.

  • Nothing in these terms limits your statutory rights or our liability for death or personal injury due to our negligence.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

You may also use the UK’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

14. Contact Us

If you have any questions, complaints, or return requests, please contact:

Email: info@glanzshop.de.com
Support Hours: Monday to Friday, 9 AM – 5 PM (UK time)