Privacy Policy

1. Who We Are

GlanzShop
Email: info@glanzshop.de.com
We are the data controller responsible for your personal information.

2. What Data We Collect

When you use our website, place an order, or contact us, we may collect the following information:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely; not stored by us)

  • Purchase history

  • IP address and device/browser information (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To provide customer service and respond to inquiries

  • To send order updates and shipping confirmations

  • To send marketing communications (if you have opted in)

  • To improve our website and services

  • To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfil your order

  • Legitimate interests – e.g. to prevent fraud or improve our services

  • Consent – for optional marketing emails

  • Legal obligation – to meet tax and regulatory requirements

5. Sharing Your Data

We do not sell your personal data.

However, we may share it with trusted third parties:

  • Payment processors (e.g. PayPal, credit card gateways)

  • Delivery and logistics companies

  • IT service providers (for website hosting and support)

  • Government bodies (if legally required)

All third parties are bound by data protection agreements and only process your data for the intended purpose.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Order records: 6 years (for tax and legal compliance)

  • Marketing preferences: until you unsubscribe

  • Customer service data: as long as needed to resolve issues

You can request deletion of your account and associated data at any time (subject to legal requirements).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time (for marketing)

  • Request data portability

To exercise any of these rights, contact us at: info@glanzshop.de.com

8. Cookies and Tracking

We use cookies to:

  • Enable essential website functionality

  • Improve performance and user experience

  • Collect analytics (e.g. page visits, browser type)

  • Offer personalized content and ads (only if consent is given)

You can manage cookie preferences through your browser settings or opt out via our cookie banner.

9. Data Security

We take data protection seriously and implement industry-standard safeguards:

  • SSL encryption

  • Secure payment gateways

  • Access control and authentication for internal systems

10. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The most current version will always be available on our website.

11. Contact

If you have questions about this policy or your data, contact us:

Email: info@glanzshop.de.com
Subject line: Data Protection Request

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)